At Carlheim we are dedicated to creating a safe and enjoyable shopping experience for you. In the following we wish to inform you about our website procedures, what we do, how we do it and how it affects you. When shopping at www.carlheim.com we may collect personal information that you provide us when creating an account, making a purchase as well as data collected by cookies.
We collect personal data when you (i) purchase watches, accessories, watch straps or other goods on our website, (ii) sign up for news, invites and offers, (iii) request support and (iv) browse our website. Such personal data will include your name, e-mail address, telephone, delivery address, payment details, IP address, behaviour on the website and other information that you voluntarily provide us.
Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.
You may visit our website without revealing any personal information. With every visit to the website, the web server automatically stores a so-called server log file, which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data). This documents the request. This access data is analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves, according to Art. 6 (1) 1 lit. f) GDPR, to protect our legitimate interests in the proper presentation of our offer. which are overriding in the process of balancing of interests. All access data is deleted no later than seven days after the end of your visit to our website.
You have the right to request access to your data and if something is incorrect you can have it changed or removed. We collect personal data that you voluntarily submit to us when you place an order or when you contact us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as it is essential that we have this data to process the contract or to process your contact request. Without it you would be unable to send the order or the contact request. It is evident in each input form what data is collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. 6 (1) 1 lit. b) GDPR. Insofar as you have given your consent according to Art. 6 (1) 1 lit. a) GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, as informed to you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.
We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b) GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of this data are collected by the selected payment service providers themselves if you open an account with them. In such a case you must register with your payment service provider during the ordering process using your access data. In this respect, the privacy notice of the relevant payment service provider applies.
E-mail advertising if you subscribe to the newsletter
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. When you unsubscribe, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, as informed to you in this notice.
E-mail advertising if you do not subscribe to the newsletter and your right to opt out
If we receive your e-mail address in connection with the sale of a product or service and you have not opted out and you are not a consumer with habitual residence in Poland, we reserve the right to regularly email you offers for products from our product range that are similar to those you have already purchased. This serves to protect our legitimate interests in promoting and advertising our products to customers, which are overriding in the process of balancing of interests. You can opt out of this use of your email address at any time by sending a message to the contact option specified below or by using the opt-out link in the advertising email, without incurring any costs beyond the cost of transfer calculated at the base rate.
Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Please note that disabling cookies may limit your access to some features of our website.
Using of Google (Universal) Analytics for web analytics For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves to protect our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f) GDPR, which are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, such as cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website is as a rule transmitted to and stored on a Google server in the United States. IP anonymisation is enabled on this website, so your IP address will be shortened before being transmitted within the area of the member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address transmitted from your browser through Google Analytics with any other data held by Google.
Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You can see the up-to-date certificate
You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=en
Alternatively, you can click this link to prevent Google Analytics from recording your data on this website in future. In this process an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.
Being the data subject, you have the following rights according to: • art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein; •art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us; • art. 17 GDPR, the right to request erasure of your personal data stored with us, unless further processing is required - to exercise the right of freedom of expression and information; - for compliance with a legal obligation; - for reasons of public interest or - for establishing, exercising or defending legal claims; • art. 18 GDPR, the right to request restriction of processing of your personal data, insofar as - the accuracy of the data is contested by you; - the processing is unlawful, but you refuse its erasure; - we no longer need the data, but you need it to establish, exercise or defend legal claims, or - you have lodged an objection to the processing in accordance with art. 21 GDPR; • art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller; • art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt out of any particular data use, please contact us directly using the contact data provided in our site notice.
Right to object
If we process personal data as described above to protect our legitimate interests, which are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data is processed for direct marketing purposes, you may exercise this right at any time as described above. If your data is processed for other purposes, you have the right to object only on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.